Synnefo provides SAP SuccessFactors consulting services across the full HR technology lifecycle, including Design, Implementation, Optimisation, and Support.
Services are delivered using structured methodologies, experienced consultants, and governance-aligned practices to support quality, risk management, and value for money.
Design services
Synnefo’s Design services support informed decision-making and risk mitigation prior to system build. Engagements focus on defining a clear HR technology strategy and implementation blueprint aligned to organisational objectives, regulatory requirements, and existing HR processes.
Design activities typically include stakeholder workshops, requirements validation, solution and process design, and identification of integration, data migration, and change management considerations.
Design services include:
HR technology strategy and roadmap development
Define a clear, phased HR technology roadmap aligned to workforce strategy, operational priorities, and long-term business outcomes.
Requirements definition and validation
Facilitate structured workshops to capture, validate, and prioritise business and compliance requirements before configuration begins.
SAP SuccessFactors solution and process architecture
Design a cohesive solution architecture that integrates modules, workflows, security, and reporting into a sustainable enterprise model.
Module selection and independent advisory
Provide objective guidance on module selection and configuration to ensure the right-fit solution without unnecessary complexity.
Change and adoption planning inputs
Identify stakeholder impacts early and define high-level change, communication, and adoption considerations to support implementation success.
Implementation Services
Synnefo delivers end-to-end SAP SuccessFactors implementation services, covering project governance, system configuration, data migration, testing, and deployment. Implementations are delivered to agreed scope, timelines, and quality standards, with a strong focus on risk control and operational continuity.
Our delivery model is collaborative and structured, with embedded knowledge transfer to ensure internal capability, business readiness, and long-term sustainability.
Implementation services include:
Project Governance & Delivery Management
Structured project oversight including planning, risk management, reporting, and stakeholder governance to ensure delivery certainty.
System Configuration & Build
End-to-end configuration of SAP SuccessFactors modules aligned to approved design, compliance requirements, and best practice standards.
Data Configuration & Validation
Secure migration of legacy HR and payroll data, including cleansing, reconciliation, and validation cycles to ensure data integrity at go-live.
Testing & Quality Assurance
Comprehensive testing cycles including unit, system, integration, and user acceptance testing, with structured defect management.
Cutover & Go-Live Deployment
Controlled deployment planning, final validation checkpoints, and structured go-live execution with minimal business disruption.
Knowledge Transfer & Operational Readiness
Change and adoption support. Targeted enablement of internal HR, payroll, and IT teams to ensure confidence, capability, and sustainable system ownership post-implementation.
Optimisation services
Optimisation services support the ongoing performance and effectiveness of SAP SuccessFactors environments. Synnefo assesses current configurations and usage against best practice and evolving business requirements, providing targeted recommendations and enhancements to maximise system value.
Services may be engaged on a periodic or ongoing basis to support continuous improvement and operational stability.
Optimisation services include:
System health checks and configuration reviews
Structured reviews of system setup, security roles, workflows, and reporting to identify risks, inefficiencies, or misalignment with best practice.
Process and workflow optimisation
Refinement of HR and payroll processes to streamline approvals, reduce manual workarounds, and improve user experience.
SAP SuccessFactors release and feature enablement
Assessment of bi-yearly SAP releases, impact analysis, and controlled activation of new features aligned to business priorities.
User adoption and capability uplift
Targeted refresher training, updated guidance materials, and system enhancements to improve engagement and self-service utilisation.
Integration enhancements and extensions
Enhancement of existing integrations or development of additional interfaces and lightweight extensions to support evolving business needs.
Support Services
Synnefo provides flexible support services to maintain the stability, performance, and compliance of SAP SuccessFactors environments. Our support models are scalable and can be adjusted to align with organisational demand, internal capability, and business criticality.
Support options include:
Ad-hoc support for incident resolution and minor changes
On-demand assistance for issue resolution, configuration adjustments, reporting updates, and small enhancements, without long-term commitment.
Dedicated consultant support with agreed availability
Allocated consultant capacity on a scheduled basis (e.g. days per week or month) to provide consistent system oversight, proactive maintenance, and ongoing optimisation support.
Premium support with priority response and service levels
Enhanced support model with defined SLAs, priority response times, and extended availability for business-critical environments requiring rapid resolution and heightened assurance.
All Support Services provide:
Direct access to experienced SAP SuccessFactors consultants
Structured project oversight including planning, risk management, reporting, and stakeholder governance to ensure delivery certainty.
Knowledge transfer and documentation
Clear explanation of changes, updated system documentation, and structured knowledge sharing to strengthen internal capability. Structured project oversight including planning, risk management, reporting, and stakeholder governance to ensure delivery certainty.
Proactive guidance on SAP updates and regulatory considerations
Ongoing monitoring of bi-yearly SAP releases, compliance updates, and industry developments with recommendations tailored to your environment.
Flexible engagement and commercial models
Scalable support arrangements that can increase or decrease based on project cycles, peak demand periods, or evolving business requirements.
